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James W. Thompson, M.D., F.A.C.S. and Guy T. Bernstein, M.D., F.A.C.S.

Patient Information

Waiting room


Appointments
Appointments are available on Monday from 9:00 a.m. to 6:00 p.m., and from 9:00 a.m. to 5:00 p.m. Tuesday through Friday. Our receptionist will make every effort to schedule an appointment for your convenience.

It is requested that you arrive a few minutes early for your first appointment so that the necessary registration and insurance information can be obtained. Please bring all insurance information with you so that we can process our forms in a timely manner.

Each surgeon makes an effort to see patients at the scheduled appointment time. There are occasions when a patient needs more time than anticipated, or an emergency requires our attention at the hospital and as a result you may find yourself waiting. We assure you that every attempt is made to respect your needs.

If an appointment needs to be changed, we ask that you call and reschedule at least 24 hours in advance. If you need to be seen quickly because of a medical emergency, we will see you on a same-day basis in the office or in the emergency department.

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Availability/On-call
Dr. Bernstein or Dr. Lanchoney can be reached through the office telephone number at 610.525.2515, seven days a week, 24 hours a day. For the weekends, we rotate our call among six urologists, and if you are in the hospital or need to be seen on an emergency basis, the on-call surgeon will visit you. Be assured that Dr. Bernstein and Dr. Lanchoney talk frequently and each is well informed about the other's patients.

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What to bring to your appointment

  • Your insurance card
  • A list of current prescription or over-the-counter medications you are taking, including dose and frequency
  • Pertinent information about your medical and surgical history. Bring any pertinent x-rays or records you may have
  • Forms the office may have sent to you

To save time spent in the waiting room, you may print and fill out the Patient Information forms here to bring with you on the day of your visit.

Full Welcome Packet

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Payment/Insurances accepted

  • Medicare
  • Blue Shield
  • Most HMO and PPO plans (for example: Aetna/US Healthcare, Cigna, Prudential, Independence Blue Cross, Keystone, Personal choice, Blue Choice, Oxford, United Healthcare, Travelers, Medicaid)

We are happy to process all insurance forms for you as long as you have provided us with the appropriate insurance information. We expect payment promptly if you receive a bill from our office for balances that may be due. Please feel free to discuss any questions you may have about billing with the receptionist or the billing manager.

Dr. Bernstein and Dr. Lanchoney are providers for most major insurance plans. However, it is in your best interest to check your insurance providers list of participating physicians to be sure your plan allows you to be seen at our office. Also, please review with your insurance customer service representative (or insurance provider) the rules and limitations on coverage and reimbursement.

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Hospital privileges

  • The Bryn Mawr Hospital - Bryn Mawr, PA
  • The Lankenau Hospital - Wynnewood, PA
  • Paoli Memorial Hospital - Paoli, PA
  • Bryn Mawr Rehabilitation Hospital - Malvern, PA

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Links to some of Dr. Bernstein's favorite websites:

American Cancer Society
National Comprehensive Cancer Network
Cancer Facts
PROSTATEinfo.com
Interstitial Cystitis
Peyronie's Disease

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Refer a Friend

Center for Urologic Care

245 Bryn Mawr Avenue
Bryn Mawr, PA 19010
Tel: 610.525.2515
Fax: 610.527.6586
click here for a map




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